Terms & Conditions

By using our services, you confirm that

• You are at least 18 years of age and legally competent to enter into binding contracts.
• You are acting on your own behalf or are duly authorised to represent the entity on whose behalf you engage with us.
• You will comply with all applicable laws in your own jurisdiction and in the Republic of Ghana.
• You will not use our website or services for any unlawful, fraudulent, or anti-competitive purpose.

Core services

• Gold mining: responsible extraction from licensed concessions in the Obuasi Municipal District of the Ashanti Region.
• Gold refining: processing of raw ore and doré into certified 99.9 percent pure gold bullion.
• Gold trading: purchase, sale, and settlement of gold against internationally recognised spot references.
• Shipment and logistics: insured, fully tracked, and customs-cleared delivery of physical gold to vaults and refineries worldwide.
• Consulting: regulatory, operational, and supply-chain advisory for refiners, banks, and institutional counterparties.
• Investment advisory: portfolio strategies and gold-backed opportunities for qualified counterparties.

Payment terms

• Payment must be made by bank transfer to the account specified on the invoice, or through another payment method we expressly approve in writing.
• For trading transactions, we may require a deposit, escrow arrangement, or confirmed letter of credit before shipment is dispatched.
• All bank charges, currency conversion costs, and intermediary fees are the responsibility of the payer unless otherwise agreed in writing.
• Invoices are due on the date stated on the invoice. Late payments may attract interest at a rate specified in the invoice or, if not specified, at the prevailing commercial rate in Ghana.

Currency and taxes

• Prices are exclusive of any value added tax, withholding tax, export duty, or other tax that may apply in your jurisdiction.
• Clients are responsible for any tax obligation arising from their purchase or import of gold under the laws of their own country.
• Where GoldSpark Mines Ltd is required by Ghanaian law to withhold or remit tax, the amount will be shown separately on the invoice.

Shipping terms

• Every consignment is sealed into tamper-evident cases under dual custody and photographed with a unique seal reference before dispatch.
• Shipment is dispatched only after receipt of cleared funds, confirmation of the recipient entity, and completion of any applicable customs or export documentation.
• Estimated delivery windows are provided in good faith but are not guaranteed. Delays caused by customs, courier operations, weather, or events outside our reasonable control do not constitute a breach of these Terms.
• The client is responsible for confirming that the destination country permits the import of gold and for providing accurate receiving entity details.

Risk and title

• Title to the gold passes to the client on receipt of cleared funds, unless otherwise agreed in writing.
• Risk of loss or damage passes to the client on signature of the delivery receipt at the destination, except where the loss or damage arises from our gross negligence or wilful misconduct.
• Any discrepancy in weight, purity, or quantity must be reported to our logistics desk within 24 hours of delivery, together with the signed delivery note and supporting photographs.

Aggregate liability

• Our aggregate liability arising out of or in connection with any single transaction shall not exceed the invoiced value of that transaction, unless otherwise agreed in writing.
• Where the loss relates to a shipped consignment, our liability shall not exceed the insured value of that consignment as stated in the certificate of insurance.
• We are not liable for any loss arising from a delay in transit, customs detention, or any event beyond our reasonable control, including force majeure events such as war, civil unrest, pandemics, or natural disasters.

Exclusions

• We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.
• We do not warrant the accuracy of any market commentary, price indicator, or third-party data displayed on the website.
• Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death, or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded.

Escalation procedure

• Step 1 — Written notice: The party raising the dispute must send a written notice to the other party setting out the nature of the dispute and the outcome sought.
• Step 2 — Good faith negotiation: Both parties agree to negotiate in good faith for a period of at least 30 days from receipt of the notice.
• Step 3 — Mediation: If negotiation does not resolve the dispute, the parties agree to refer the matter to mediation before a mutually agreed mediator in Accra, Ghana.
• Step 4 — Arbitration: If mediation fails, the dispute shall be finally resolved by binding arbitration in Accra under the rules of the Ghana Arbitration Centre, in the English language, before a single arbitrator.

Termination by us

• Immediately, if we are required to do so by law, regulation, or a competent authority.
• Immediately, if we suspect fraud, money laundering, sanctions evasion, or any other unlawful activity by you or on your behalf.
• With 30 days written notice, for any other reason, provided that we will honour all confirmed orders and consignments already in transit.

Termination by you

• With 30 days written notice, provided that you remain liable for all amounts due under any confirmed order or consignment in progress.
• Immediately, if we commit a material breach of these Terms and fail to remedy that breach within 30 days of receiving written notice from you.

Survival

• Provisions relating to payment, confidentiality, intellectual property, limitation of liability, dispute resolution, and governing law survive termination.
• Any consignment already dispatched will be completed in accordance with the terms under which it was accepted.